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  3. Resort Policy - Cancellation Policy - Green Guidelines
  • No charges will be applicable on cancellations, amendments or postponements up to 24 hours from check-in date (Applicable for the stays between June 2020 to August 2020).
  • No charges will be applicable on cancellations, amendments or postponements up to 7 days from check-in date (Applicable for the stays post-August 2020).
  • 100% of booking charges will be applicable on cancellations, amendments, or postponements less than 24 hours before check-in date (Applicable for the stays between June 2020 to August 2020).
  • 100% of booking charges will be applicable on cancellations, amendments, or postponements less than 7 days before check-in dates (Applicable for the stays post-August 2020).
  • Refunds will take 10 working days to come through and will attract 5% of payment gateway charges.
    • Children below the age of 12 do not have access to the resort
    • Infants between 0-11 months will be considered, under the conditions that
      • They are never be left unattended
      • Efforts are made to maintain silence while with the infant
    • Guests with children between the ages of 12-15 must carry valid ID proof at the time of check-in
    • Check-in and Check-out time is 24 hours (Applicable for the stays between June 2020 to August 2020)
    • Check-in time is 12: 00 noon and check-out time is 11: 00 am (Applicable for the stays post-August 2020)

Early check-in or late check-out is subject to availability and subject to additional charges

  • Cottage bookings are for double occupancy only. On request of triple occupancy, the following conditions apply:
    • Triple occupancy applies in Luxury Cottages, Suite Cottages & the Eden Lotus Suite
    • In luxury cottages, the resort does not provide an extra bed, but will provide bedding on a couch in the living space, of about 5 feet length, at an extra cost
    • The resort provides an extra bed in Suite Cottages & Eden Lotus, at an additional charge
  • Usage of Swimming Pool is complimentary. Guests should carry nylon swimsuits, cream, and lotion. Swimsuits are also available at our revenue shop at additional cost
  • There is only first aid facility in the resort
  • There is no doctor-on-call  available at the resort
  • The nearest hospital is 27 km and 45 minutes from the resort
  • For packages that are inclusive of meals, all meals can be redeemed at The Falls – a multi-cuisine restaurant at the property. These meals cannot be redeemed through in-room dining services.
  • Guests can enjoy meals at The Falls during the following fixed hours:
    • Breakfast: 7:30 AM to 10:30 AM
    • Lunch: 12:30 PM to 03:30 PM
    • Dinner: 7:30 PM to 10:30 PM
  • Guests with all-inclusive package can have their meals served at The Falls. The restaurant offers either à la carte or buffet meals depending upon the operational convenience. However, guests may ask for any specific food preference from the menu as desired
  • In-room dining services are available at the resort. We take orders from 08:00 AM till 09:30 PM
  • 24-hour in-room dining services are available at the resort
  • Non-occupants are not allowed to gather or visit the guests in cottages
  • The area surrounding the resort is often prone to leeches. Guests are requested to contact the reception for necessary provisions in case of a leech bite
  • Trekking & plantation walks are part of all packages. Interested guests are advised to carry sturdy shoes

 

Please Note:

  • We believe that each guest wishes to preserve the tranquillity at The Tamara Coorg. Before arrival, we recommend sparing a moment to read through our policies.
  • We request our guests to respect the our policies. In case of any policy violation, the resort reserves the rights to ask guests to vacate the resort
  • We request guests to make prior appointments for experiences like treks, bird watching, yoga, and spa appointments
  • Some of the activities, such as the plantation walk for instance, are dependent on seasonal and weather conditions
  • We encourage accommodation of two individuals in a cottage (2 PAX per cottage)
  • Food and liquor bought from outside are not allowed in the resort
  • Pets are not allowed in our resort
  • Images shown on the website are strictly only for marketing and promotional purposes. They are not a representation of every experience and may vary

The Tamara Coorg is an experiential nature retreat. While we strive to provide a luxurious experience for our guests, we request your cooperation in maintaining an eco-friendly and sensitive initiatives

The simple guidelines below have been designed to ensure a sustainable experience for all of us:

  • Inform yourself about Coorg and the Western Ghats, its complex ecosystem of coffee and spice plantations, the steep terrain, the unique and rich biodiversity, and the rich culture and customs of the land. Seek the facts most relevant to the season of your visit
  • Think before you discard plastic bottles, candy wrappers, and cigarette butts. Please dispose everything in their designated bins, and never in the plantation or over the hillside
  • Help us segregate all waste for ease of recycling and composting. Ask us to dispose anything you wouldn’t want to. We will do our best to minimize its negative impacts.
  • Please support our initiatives to conserve precious resources – every Watt of power and every litre of water saved contributes to the Sustainable Good Life
  • Respect the power of nature and the complex ecology of the terrain, particularly while hiking and trekking through Kabbinakad estate
  • The waterfalls and streams in our estate is a source of drinking water to villages they flow down to. Please avoid playing or bathing in them, as that can affect the quality of potable water for the villagers
  • Reusable flip-flops are placed in all cottages as an initiative to avoid wastage. These are only for in house use and for the convenience of our guests. The flip-flops are not to be removed from the suites. If guests want to a pair to take home, they are available for purchase at The Verandah
  • No reusable items kept in the cottages are supposed to be removed by the guests. If the guests want similar products, they can check with the reception or purchase them from the retail shop at The Verandah
  • Guest should cause no damage to the property, cottage, or any of the belongings of the property. In case of any damages, the cost of replacement or repair will be charged to the guest
  • The woods and plantations are the rightful home to all animals, birds, reptiles, insects and plants in there. As guests staying in their home, we must be kind and courteous to them.
  • Remember to enjoy the power of silence as you trek through the region and to seek permission before taking pictures of the native residents.
  • No reusable items kept in the cottages are supposed to be removed by the guests. If the guests want similar products, they can check with the reception or purchase them from the retail shop at The Verandah
  • Guest should cause no damage to the property, cottage, or any of the belongings of the property. In case of any damages, the cost of replacement or repair will be charged to the guest
  • The woods and plantations are the rightful home to all animals, birds, reptiles, insects and plants in there. As guests staying in their home, we must be kind and courteous to them.
  • Remember to enjoy the power of silence as you trek through the region and to seek permission before taking pictures of the native residents.